Job Description

Discover Lisbon, work internationally, and enhance your professional skills!

Are you ready for an extraordinary adventure that combines work, travel, and personal growth? Join the customer service team of a leading global Website Solutions in Lisbon.

Become part of a multicultural and forward-thinking organization that is committed to both its customers and employees.

Leading cloud-based development platform with millions of users worldwide. Our mission is to give our users the freedom to create, design, manage, and develop their online presence exactly the way they want. We’re passionate about helping businesses, bloggers, and creatives build their websites, grow their brands, and succeed online.

Key Responsibilities:

• Provide exceptional customer service via chat, email, and phone.
• Troubleshoot user issues with the client platform, offering guidance and solutions.
• Educate users on the platform's features and help them get the most out of their websites.
• Work closely with the product and development teams to resolve complex technical issues.
• Stay up to date with new client features and updates to provide accurate support.
• Collect and relay user feedback to improve overall user experience.

Requirements:

• Willingness to relocate to Lisbon, Portugal
• Good command of English (minimum B2+)
• French C2 Level / Fluent Required
• Strong problem-solving abilities and customer-oriented mindset
• Excellent communication and interpersonal skills
• Authorised to work in Portugal without sponsorship

Benefits:

• Shared accommodation provided by the employer for the duration of your contract
• Comprehensive training program
• Competitive salary
• Meal vouchers
• 6-month fixed-term contract (extension possible)
• Career growth opportunities

You’ll be working in a leading multinational company, gaining valuable professional experience and developing skills that will help you take the next step in your career.

Ready to discover Lisbon and embrace new experiences? Apply now, and one of our recruiters will get in touch with you. We’re here to support you every step of the way!

Employment Type: Full-time, fixed-term contract
Contract Duration: 6 months
Working Hours: Sunday to Friday – 07:00 to 22:00 (Rotative shifts)

Days Off - Saturday and 1 rotational day

Work Location: Lisbon

Start Date: November 2026